1. About these terms
These Terms and Conditions govern all bookings made with Glam By Emily Ann ("Emily Ann," "we," "us"), an Auckland-based makeup artist business operated under New Zealand law. These terms apply to all services including bridal makeup, special event makeup, editorial shoots and any other services we provide.
2. Bookings and confirmation
A booking is confirmed only once we have received your completed booking form or written confirmation via email, and your deposit has been received (where applicable). Until both conditions are met, your date remains available to other clients.
We recommend booking as early as possible, particularly for bridal dates on weekends and during peak season (October–April).
3. Deposits
A non-refundable deposit is required to secure your booking. The deposit amount will be confirmed at the time of booking and will be deducted from your total balance on the day.
The deposit is non-refundable as it secures your date and Emily Ann declines other bookings as a result of holding it for you.
4. Payment
The remaining balance is due on the day of your appointment, prior to services being delivered, unless otherwise agreed in writing. Accepted payment methods will be confirmed at the time of booking.
For larger bookings (bridal parties of 4 or more), full payment may be required 7 days before your event date.
5. Cancellation policy
We understand circumstances change. Our cancellation policy is as follows:
| Notice given | Outcome |
|---|---|
| More than 28 days | Deposit retained; no further charge |
| 14–28 days | Deposit retained; 50% of remaining balance due |
| Less than 14 days | Deposit retained; 100% of remaining balance due |
| Day of appointment | Full amount due |
All cancellations must be made in writing via email to glambyemilyann@gmail.com. Verbal cancellations are not accepted.
6. Rescheduling
We will always try to accommodate rescheduling requests subject to availability. Rescheduling requests made more than 14 days before your appointment will be transferred with your deposit to the new date at no extra charge (once only). Rescheduling within 14 days of your appointment is treated as a cancellation under clause 5.
7. Trials and consultations
Trial appointments are recommended for all bridal clients and are charged at the standard service rate. Trials are a separate booking from your wedding day and must be booked and paid for individually. The trial fee is non-refundable.
8. Allergies and skin conditions
It is your responsibility to inform us of any known allergies, skin sensitivities or medical conditions before your appointment. We use professional-grade cosmetics and take all reasonable care, but we cannot be held liable for adverse reactions where we have not been informed of relevant sensitivities.
If you are unsure about any products, please contact us before your appointment and we will do our best to accommodate your needs.
9. Lateness
We ask that you are ready at the confirmed start time. If you arrive late, we will do our best to complete the service within the remaining time, but the full fee remains payable. If lateness significantly impacts the schedule for other clients (e.g. a bridal party), we reserve the right to adjust the scope of service accordingly.
10. Photography and portfolio use
We may photograph our work for portfolio, social media and marketing purposes. We will always ask for your consent before sharing images publicly. You may withdraw consent at any time by contacting us in writing. We never share images without consent.
If you or your photographer take photos during the appointment, you are welcome to tag us on social media (@glambyemilyann) — we love seeing the final results.
11. Travel
We travel to your venue or location for your appointment. Travel within central Auckland is included. Travel outside central Auckland may incur a travel fee, which will be communicated clearly at the time of booking.
12. Limitation of liability
To the maximum extent permitted by New Zealand law, Glam By Emily Ann's liability for any claim arising from our services is limited to the amount paid for those services. We are not liable for indirect, consequential or special losses.
Nothing in these terms limits liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded by law.
13. Consumer Guarantees Act 1993
Where you are a consumer under the Consumer Guarantees Act 1993 (NZ), nothing in these terms limits your rights under that Act. Our services will be provided with reasonable care and skill.
14. Governing law
These terms are governed by the laws of New Zealand. Any disputes will be resolved under the jurisdiction of the New Zealand courts.
15. Changes to these terms
We reserve the right to update these terms at any time. The version in force at the time of your booking confirmation applies to your booking.
16. Contact
Questions about these terms? Get in touch:
glambyemilyann@gmail.com
Auckland, New Zealand
@glambyemilyann